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Troubleshooting Your ZOLL AED Plus

Troubleshooting Your ZOLL AED Plus

Troubleshooting Your ZOLL AED Plus

There are several error messages that you might see or hear when using the ZOLL AED Plus, including a failed self-test, a “change batteries” prompt, a “plug in cable” prompt, a “release shock button” prompt, an “analysis halted, keep victim still” prompt, a red “X” in the status indicator window, or a beeping noise when the unit is turned off. If you’re experiencing any of these issues, these ZOLL AED Plus troubleshooting tips might help you solve the problem.

Common Error Indications and Their Solutions

Please refer to the following table for error indications with the ZOLL AED Plus, along with recommended solutions from the user manual.

Technical Problem Recommended Action
The automatic self-test failed Initiate the manual self-test process by pressing and holding the ON/OFF button for at least 5 seconds. Try to repair the device by replacing the batteries or electrodes. If the AED Plus fails the test again, take the AED Plus out of service and contact ZOLL Technical Support.
CHANGE BATTERIES message Replace all of the current batteries with new batteries simultaneously. Press the Battery Reset Button when prompted to do so.
There is a red “X” in the status indicator window
  1. Initiate a manual self-test by pressing and holding the ON/OFF button for at least 5 seconds.
  2. Check to see if the electrode cable is attached properly to the AED Plus unit. If it is, replace the electrodes.
  3. Cycle power on the AED Plus by turning it off and then turning it on again.
  4. Replace all of the current batteries with new batteries that are less than 1 year old. Press the Battery Reset Button when the device prompts you to do so.
  5. If the AED Plus still doesn’t function correctly, remove the device from service and contact ZOLL Technical Service or your AED program management provider.
A beeping noise is heard when the AED Plus is turned off Remove the AED Plus from service and replace the batteries. Be sure to replace all of the batteries with new batteries at the same time. Press the Battery Reset Button when prompted by the device. If the beeping continues, contact ZOLL Technical Service or your AED program management provider right away.
PLUG IN CABLE voice prompt Check the connection between the electrodes and the AED Plus and plug the electrodes in again if necessary.
ANALYSIS HALTED, KEEP VICTIM

STILL voice prompt

Excessive movement was detected during ECG analysis. The patient must be motionless and nobody should touch the victim during the analysis. If the rescuer is using the AED Plus in an emergency vehicle, stop the vehicle on the side of the road before running the ECG analysis.
RELEASE SHOCK BUTTON voice prompt Release the Shock Button, then press and hold the Shock Button again until the shock is delivered. If this message continues, contact ZOLL Technical Service immediately.

The Best Way to Prevent Problems with Your AED

Most of the common error indications occur because the battery pack or electrode pads have expired or the electrode pads are not connected properly. In fact, almost one-fifth of defibrillators in a Denmark study were non-functional due to expired electrodes.

The best way to avoid these kinds of problems is to purchase your external defibrillator from a reputable dealer like AED Leader that sends out replacement reminders before your battery pack or electrode pads expire, helping you meet state and federal AED maintenance requirements.

If you still need help with ZOLL AED Plus troubleshooting after replacing the batteries and electrode pads, you can reach ZOLL’s technical service department at 1-978-421-9655, toll-free 1-800-348-9011, or fax 1-978-421-0010.

Disclaimer for information purposes only:

Our website provides information for general knowledge and informational purposes only. We do not offer medical advice, diagnosis, or treatment. Readers should consult with qualified healthcare professionals for personalized medical advice.

While we endeavor to ensure the accuracy and reliability of the information provided, we do not guarantee its completeness or suitability for any specific purpose. The use of this website is at the reader’s own risk.

By accessing and using this website, you agree to indemnify and hold harmless the website owners, authors, contributors, and affiliates from any claims, damages, liabilities, losses, or expenses resulting from your use of the information presented herein.

Oscar Aguilar
Oscar Aguilar
Oscar has been with AED Leader for over 8 years. He brings years of Warehouse management, inventory, and shipping experience. He knows the critical role played by public access AEDs, and is passionate about his role in disseminating this life-saving equipment throughout the United States, and internationally. Oscar is a certified CPR/First Aid Instructor, and enjoys assisting in teaching these life-saving skills to the public, often in multi-language formats. Family is everything to Oscar, and when not enjoying time with his large extended family, Oscar pours his extra energy into outdoor activities, sports and his children.
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