There are several error messages that you might see or hear when using the ZOLL AED Plus, including a failed self-test, a “change batteries” prompt, a “plug in cable” prompt, a “release shock button” prompt, an “analysis halted, keep victim still” prompt, a red “X” in the status indicator window, or a beeping noise when the unit is turned off. If you’re experiencing any of these issues, these ZOLL AED Plus troubleshooting tips might help you solve the problem.
Common Error Indications and Their Solutions
Please refer to the following table for error indications with the ZOLL AED Plus, along with recommended solutions from the user manual.
| Technical Problem | Recommended Action |
| The automatic self-test failed | Initiate the manual self-test process by pressing and holding the ON/OFF button for at least 5 seconds. Try to repair the device by replacing the batteries or electrodes. If the AED Plus fails the test again, take the AED Plus out of service and contact ZOLL Technical Support. |
| CHANGE BATTERIES message | Replace all of the current batteries with new batteries simultaneously. Press the Battery Reset Button when prompted to do so. |
| There is a red “X” in the status indicator window |
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| A beeping noise is heard when the AED Plus is turned off | Remove the AED Plus from service and replace the batteries. Be sure to replace all of the batteries with new batteries at the same time. Press the Battery Reset Button when prompted by the device. If the beeping continues, contact ZOLL Technical Service or your AED program management provider right away. |
| PLUG IN CABLE voice prompt | Check the connection between the electrodes and the AED Plus and plug the electrodes in again if necessary. |
| ANALYSIS HALTED, KEEP VICTIM
STILL voice prompt |
Excessive movement was detected during ECG analysis. The patient must be motionless and nobody should touch the victim during the analysis. If the rescuer is using the AED Plus in an emergency vehicle, stop the vehicle on the side of the road before running the ECG analysis. |
| RELEASE SHOCK BUTTON voice prompt | Release the Shock Button, then press and hold the Shock Button again until the shock is delivered. If this message continues, contact ZOLL Technical Service immediately. |
The Best Way to Prevent Problems with Your AED
Most of the common error indications occur because the battery pack or electrode pads have expired or the electrode pads are not connected properly. In fact, almost one-fifth of defibrillators in a Denmark study were non-functional due to expired electrodes.
The best way to avoid these kinds of problems is to purchase your external defibrillator from a reputable dealer like AED Leader that sends out replacement reminders before your battery pack or electrode pads expire, helping you meet state and federal AED maintenance requirements.
If you still need help with ZOLL AED Plus troubleshooting after replacing the batteries and electrode pads, you can reach ZOLL’s technical service department at 1-978-421-9655, toll-free 1-800-348-9011, or fax 1-978-421-0010.